Apply for coverage of home emergency call system costs
Monthly subsidy from the long-term care insurance fund for a home emergency call service that alerts emergency responders when needed.
How to proceed
- 1
Choose an approved home emergency call service provider
A list of approved providers is available from the long-term care insurance fund.
- 2
Submit an application to the long-term care insurance fund
With a contract from the home emergency call service provider.
- 3
Monthly reimbursement
The long-term care insurance fund reimburses up to €25.50 per month (as of 2024).
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
approx. 1 weeks
Official: max. approx. 2 weeks
Online application
In person or by post
Common mistakes
- • You have chosen a provider without a license (no entitlement to reimbursement)
- • Application submitted months after the contract was signed
Common reasons for rejection
- • Care Level 0 (no entitlement)
- • Provider not approved
You can usually file an objection against a rejection.
The essentials before applying
Who is eligible?
People in need of care (care level 1 or higher) who live alone or are alone at times.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. approx. 1 weeks
Success rate
approx. 92.0 % (estimate)
Most common mistakes
- •You have chosen a provider without a license (no entitlement to reimbursement)
- •Application submitted months after the contract was signed
Common reasons for rejection
- •Care Level 0 (no entitlement)
- •Provider not approved
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
File a written objection within 30 days – with reasons why the decision is wrong and any missing evidence.