File a complaint regarding deficiencies in a nursing home or inpatient facility with the relevant nursing home oversight department of the public health department.
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Quick answer
Documents you need
Identification card or passport · Form / Application
Responsible authority
The authority of your main residence
How to do it
In person or by post at the office
Costs
Kostenlos (MDK-Begutachtung inklusive)
Submit a written complaint to the state licensing authority
To the public health department, with a detailed description of the deficiencies (dates, individuals, incidents).
Unannounced inspection by the state licensing authority
The agency is investigating the complaint through an on-site inspection.
Decision and, if applicable, conditions imposed on the institution
Requirements to remedy defects; in extreme cases, closure.
The authority of your main place of residence is responsible.Find authority →
Who is eligible?
Residents of nursing homes, their relatives, and nursing staff in cases of misconduct or violations of care standards.
Income limit
Processing time
Nationwide: approx. approx. 2 weeks
Success rate
approx. 70.0 % (estimate)
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.
Free (MDK assessment included).
Typically about 14 business days—depending on the agency and its workload.