Report phone number misuse to the Federal Network Agency
Submit a complaint about unsolicited telemarketing, ping calls, or dialer abuse using the Federal Network Agency's complaint form.
How to proceed
- 1
Record the phone number and the incident
Write down the date, time, phone number, and details of the call.
- 2
Submit a complaint online
Via the complaint form at www.bundesnetzagentur.de.
- 3
Wait for a response
The Federal Network Agency has the authority to suspend phone numbers.
Required documents
- Call logMandatory
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
approx. 1 months
Official: max. approx. 4 weeks
Online application
Online possible – at the responsible authority
Common mistakes
- • Phone number not recorded correctly
- • Call date is missing
The essentials before applying
Who is eligible?
Consumers who have received unwanted calls or text messages.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. approx. 1 months
Success rate
approx. 60.0 % (estimate)
Most common mistakes
- •Phone number not recorded correctly
- •Call date is missing
Common reasons for rejection
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.
Questions & Answers
Am I entitled to compensation?▼
Not directly through the BNetzA; a civil lawsuit is required for that.