If you apply for File a complaint about switching energy providers in Steinfurt (Nordrhein-Westfalen), expect about approx. 2 months. Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (zuständig für Steinfurt) is responsible.
Quick answer
Documents you need
Letter of Complaint to the Vendor · Identification card or passport
Costs
Je nach Gemeinde und Leistung – beim zuständigen Amt erfragen
approx. 2 months in Steinfurt
In Steinfurt we expect around approx. 2 months processing time – based on reports from the region, not on official figures.
Official: max. approx. 3 months
First, contact your energy provider
Written complaint with a deadline.
Complaint to the Energy Dispute Resolution Board/Federal Network Agency
If no solution is reached.
Conciliation proceedings
The arbitration board reviews the case and mediates between the consumer and the provider.
Proof of prior contact with the energy provider.
Who is eligible?
Consumers whose switch to a new electricity or gas provider did not go smoothly.
Income limit
Success rate
approx. 65.0 % (estimate)
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.
Yes, the proceedings before the Energy Dispute Resolution Board are free of charge for consumers.
Responsible authority
Regional specifics