Pick up lost and found items
Pick up a lost item that has been turned in to the city’s lost and found office upon presentation of proof of ownership.
How to proceed
- 1
Search the online lost and found
Many cities offer an online database of lost items.
- 2
Provide proof of ownership
Description, proof of purchase, photos, or unique identifying features (e.g., serial number).
- 3
Pick up the item
Upon presentation of an ID card; a storage fee may apply depending on the value and duration of storage.
Required documents
- Identification cardMandatory
- Proof of ownership (purchase receipt, photos)Often forgotten
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
1 day
Official: max. 1 day
Online application
Online possible – at the responsible authority
Common mistakes
- • Missed the retention period (usually 6 months)
- • The item description is too vague for an online search
Common reasons for rejection
- • Ownership of the item cannot be substantiated
- • Item already auctioned (after the holding period expired)
The essentials before applying
Who is eligible?
Owners of lost items that have been turned in to the city’s lost and found office or to public transportation agencies.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. 1 day
Success rate
approx. 60.0 % (estimate)
Most common mistakes
- •Missed the retention period (usually 6 months)
- •The item description is too vague for an online search
Common reasons for rejection
- •Ownership of the item cannot be substantiated
- •Item already auctioned (after the holding period expired)
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.
Questions & Answers
What happens if no one claims the lost item?▼
Once the statutory holding period has expired (usually 6 months), ownership is transferred to the finder, or the item is auctioned off.