Activate the online feature of your ID card
Activation or PIN reset for the eID online function of the ID card at the Citizens' Office.
How to proceed
- 1
Visit the City Hall
You must appear in person with your ID card and, if applicable, your PIN letter.
- 2
Activation or PIN reset
An employee activates the eID feature or resets the PIN.
- 3
Set a new PIN
Enter your own 6-digit PIN on the device at the Citizens' Office.
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
1 day
Official: max. 1 day
Online application
In person or by post
Common mistakes
- • PIN letter not retained (activation without the PIN letter is only possible at the counter)
- • Brought the wrong ID card (e.g., one that has already expired)
The essentials before applying
Who is eligible?
Holders of an ID card who wish to use the online feature or unlock their PIN.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. 1 day
Success rate
approx. 99.0 % (estimate)
Most common mistakes
- •PIN letter not retained (activation without the PIN letter is only possible at the counter)
- •Brought the wrong ID card (e.g., one that has already expired)
Common reasons for rejection
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.
Questions & Answers
Can I reset the PIN myself?▼
Using the PIN letter and the AusweisApp2, you can unlock your device online, provided you still have your PUK (10 digits).