Activation or PIN reset for the eID online function of the ID card at the Citizens' Office.
Damit wir Activate the online feature of your ID card mit dem zuständigen Bürgeramt in Ihrer Stadt anzeigen können.
Oder Großstadt wählen:
Sie werden zur geführten Suche weitergeleitet – mit Kontaktdaten, Termin und nächsten Schritten für Activate the online feature of your ID card.
Quick answer
Documents you need
Motion or written inquiry · Form / Application
Responsible authority
The authority of your main residence
How to do it
In person or by post at the office
Costs
Varies by case
Visit the City Hall
You must appear in person with your ID card and, if applicable, your PIN letter.
Activation or PIN reset
An employee activates the eID feature or resets the PIN.
Set a new PIN
Enter your own 6-digit PIN on the device at the Citizens' Office.
The authority of your main place of residence is responsible.Find authority →
Who is eligible?
Holders of an ID card who wish to use the online feature or unlock their PIN.
Income limit
Processing time
Nationwide: approx. 1 day
Success rate
approx. 99.0 % (estimate)
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.
Using the PIN letter and the AusweisApp2, you can unlock your device online, provided you still have your PUK (10 digits).