Apply for care counseling (Section 7a of Book XI of the Social Code)
Free personalized consultation with a care advisor from the long-term care insurance fund to coordinate all care and support services.
How to proceed
- 1
Request advice from the long-term care insurance fund
By phone or in writing; home visits are also available.
- 2
Create a personalized care plan
The care coordinator coordinates all necessary assistance and care services.
- 3
Take advantage of regular follow-up consultations
Consultations can be scheduled at any time and are free of charge.
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
approx. 1 weeks
Official: max. approx. 2 weeks
Online application
In person or by post
Common mistakes
- • Consultation not attended, even though the care plan was incomplete
- • Consultation services under Section 37(3) of SGB XI confused with care counseling
The essentials before applying
Who is eligible?
Individuals in need of care and their family members, starting with Care Level 1.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. approx. 1 weeks
Success rate
approx. 99.0 % (estimate)
Most common mistakes
- •Consultation not attended, even though the care plan was incomplete
- •Consultation services under Section 37(3) of SGB XI confused with care counseling
Common reasons for rejection
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.