Report phone number misuse to the Federal Network Agency
Complaints about unsolicited telemarketing calls, spoofed phone numbers, or excessive charges for (0)900 numbers.
How to proceed
- 1
Record the call
Write down the date, time, the displayed phone number, and the message.
- 2
Submit a complaint online
Through the Federal Network Agency's complaint form.
- 3
Measures Taken by the Federal Network Agency
This may result in fines, suspension of the phone number, or orders to repay the amount.
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
approx. 1 months
Official: max. approx. 2 months
Online application
Online possible – at the responsible authority
Common mistakes
- • The date, time, and phone number of the call were not recorded
Common reasons for rejection
- • Phone number cannot be clearly identified
The essentials before applying
Who is eligible?
Consumers who receive unsolicited telemarketing calls or have been harmed by manipulated caller ID displays.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. approx. 1 months
Success rate
approx. 60.0 % (estimate)
Most common mistakes
- •The date, time, and phone number of the call were not recorded
Common reasons for rejection
- •Phone number cannot be clearly identified
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.