Report road damage
Report potholes, damaged sidewalks, or malfunctioning streetlights to the relevant road maintenance department so that the issues can be resolved.
How to proceed
- 1
Report the damage, including the location and a photo if available
Online defect reporting system or by phone to the Department of Public Works.
- 2
Inspection by the Department of Public Works
Classification of urgency (e.g., immediate danger).
- 3
Repairing the damage
Depending on the urgency, either on short notice or as part of the next renovation.
Responsible authority
The authority of your main place of residence is responsible.Find authority →
Fees
Varies by case
Processing time
approx. 3 weeks
Official: max. approx. 2 weeks
Online application
Online possible – at the responsible authority
Common mistakes
- • The exact location (e.g., house number, description of the location) is missing
- • No photo of the damage was included
The essentials before applying
Who is eligible?
Any citizen who notices damage to a public road or sidewalk.
Income limit
The limit varies by household and region – see the table at the responsible authority or in the application assistant.
Processing time
Nationwide: approx. approx. 3 weeks
Success rate
approx. 90.0 % (estimate)
Most common mistakes
- •The exact location (e.g., house number, description of the location) is missing
- •No photo of the damage was included
Common reasons for rejection
Alternatives
- Check related services in the application assistant
- Use social counselling before applying
If rejected
Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.