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Report phone number misuse to the Federal Network Agency in Aue

If you apply for Report phone number misuse to the Federal Network Agency in Aue (Sachsen), expect about approx. 1 months. Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (zuständig für Aue) is responsible.

Quick answer

  1. 1

    Documents you need

    Call log · Personalausweis oder Reisepass

  2. 2

    Costs

    Kostenlos

Processing time

approx. 1 months in Aue

In Aue we expect around approx. 1 months processing time – based on reports from the region, not on official figures.

Official: max. approx. 4 weeks

How to proceed

  1. 1

    Record the phone number and the incident

    Write down the date, time, phone number, and details of the call.

  2. 2

    Submit a complaint online

    Via the complaint form at www.bundesnetzagentur.de.

  3. 3

    Wait for a response

    The Federal Network Agency has the authority to suspend phone numbers.

Required documents

  • Call logMandatory
  • Personalausweis oder ReisepassMandatory

The essentials before applying

Who is eligible?

Consumers who have received unwanted calls or text messages.

Income limit

Success rate

approx. 60.0 % (estimate)

Most common mistakes

  • Phone number not recorded correctly
  • Call date is missing

Common reasons for rejection

    Alternatives

    • Check related services in the application assistant
    • Use social counselling before applying

    If rejected

    Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.

    Everything about Report phone number misuse to the Federal Network Agency

    Questions & Answers

    Am I entitled to compensation?

    Not directly through the BNetzA; a civil lawsuit is required for that.

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