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Nordrhein-Westfalen

Report phone number misuse to the Federal Network Agency in Enger

Report phone number misuse to the Federal Network Agency in Enger is handled by Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (zuständig für Enger); in the region it currently takes about approx. 1 months.

Quick answer

  1. 1

    Documents you need

    Call log · Personalausweis oder Reisepass

  2. 2

    Costs

    Kostenlos

Processing time

approx. 1 months in Enger

In Enger we expect around approx. 1 months processing time – based on reports from the region, not on official figures.

Official: max. approx. 4 weeks

How to proceed

  1. 1

    Record the phone number and the incident

    Write down the date, time, phone number, and details of the call.

  2. 2

    Submit a complaint online

    Via the complaint form at www.bundesnetzagentur.de.

  3. 3

    Wait for a response

    The Federal Network Agency has the authority to suspend phone numbers.

Required documents

  • Call logMandatory
  • Personalausweis oder ReisepassMandatory

The essentials before applying

Who is eligible?

Consumers who have received unwanted calls or text messages.

Income limit

Success rate

approx. 60.0 % (estimate)

Most common mistakes

  • Phone number not recorded correctly
  • Call date is missing

Common reasons for rejection

    Alternatives

    • Check related services in the application assistant
    • Use social counselling before applying

    If rejected

    Read the decision carefully: often submitting missing documents or reapplying helps more than an objection.

    Everything about Report phone number misuse to the Federal Network Agency

    Questions & Answers

    Am I entitled to compensation?

    Not directly through the BNetzA; a civil lawsuit is required for that.

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